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A WHOLE WORLD OF SERVICES

A WHOLE WORLD OF SERVICES

INTELLIGENCE FOR INTERNATIONAL LOGISTICS

WE MAKE THE WORLD YOURS

WE MAKE THE WORLD YOURS

SIMPLE & SMART TRADING

WE LINK THE WORLD TOGETHER

WE LINK THE WORLD TOGETHER

SIMPLE & SMART TRADING

A WHOLE WORLD OF SERVICES

A WHOLE WORLD OF SERVICES

INTELLIGENCE FOR INTERNATIONAL LOGISTICS

AT YOUR CONVENIENCE WE DELIVER

AT YOUR CONVENIENCE WE DELIVER

YOU EXPORT ... WE GUARANTEE

ECGE | Frequently Asked Questions

FAQ

These pages are intended to provide you with efficient and effective solutions for a variety of frequently asked questions.

These resources were created by the ECGE staff to provide you with instructions on some of the more involved aspects of ECGE.

 

What is an FAQ?

The term FAQ is an acronym for Frequently Asked Questions. In most cases, FAQ is a document that contains the most commonly asked questions about a given subject or theme. FAQ files are widely used on the Internet, and the majority of the questions we answer are presented in FAQ documents in this help section.

 

Who can I contact for more answers?

If after all this, you are still having difficulties finding an answer to your problem or some part of the website just doesn't make sense to you, please let us know. You can ask questions directly by sending an e-mail to faq@ecgegypt.net. Please include an e-mail address and phone number in the text of your e-mail to ensure that you receive a response.

 

GENERAL QUESTIONS

ECGE covers the following commercial and non-commercial risks:
  • Bankruptcy or forced liquidation of the importer.
  • Failure of the importer to effect payment to the exporter despite the latter having met all his obligations.
  • Refusal or abstention of the importer to receive the shipping documents of the shipped goods in spite of the exporter's fulfilment of all his obligations towards the importer.
  • The cancellation of the import license by the authorities of the importer's state or its suspension, non-renewal, or their refusal to allow the goods into the state.
  • Seizure by the importer's state of the shipped goods or their detainment or confiscation.
  • Prevention, whether directly or indirectly, by the authorities of the importer's state or by the state through which payment shall be made, of the exporter obtaining his dues from the importer on the due date.
  • Taking any measures by the authorities of the importer's state against the importer that would result in failure or prevention of importer from paying his dues to the exporter such as, expropriation and nationalization.
  • Taking measures, whether based on a law, a decree, a regulation, or a decision that would fundamentally impede the ability to transfer the value of the shipped goods into the payment currency. These measures include refusing or delaying the approval of the transfer.
  • Wars and civil disturbances that would have directly lead to the importer's failure or delay in paying the amounts due to the exporter.
 
ECGE provides Credit Insurance coverage in 95% of the world countries.
  • Credit Insurance covers the risk of non-payment of the value of the goods.
  • While other kinds of insurance policies cover the risk of the damage that could occur to the goods.
  • Protect domestic producers from the risk of non payment of the values of their goods from the local buyers.
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